No one followed the social distancing in place and hand sanitiser was only really available as you walked into the restaurant. Food was very repetitive and generally there was pork every evening (not great if you don't eat pork.) and guests seem to be incompetent of using the correct serving spoons/tongs for meats, cheeses and vegetables if you're a vegetarian and don't like the idea of your food products being contaminated this isn't the hotel for you as guests have no regard for anyone other than themselves we found and it got to the point they didn't even use the tongs to get bread/ cheese and were just picking things up with their hands (COVID?!?) nothing was said to these people either. We noticed that it was self service which in light of the current world situation we weren't overly pleased about.
The first evening we had to eat early due to the wedding being held and upon entering you are greeted by a very pleasant gentleman who explains how the service works and finds you a table. We booked our holiday through TUI on a half board basis, wish we hadn't but to some extent it was a good job we did as come 1st October restaurants in Novigrad began to shut. This made sleeping quite unpleasant as the room would go between 25 - 27 degrees in the night which was hotter than outside most days. Not entirely sure what was going on with the air con but the first week we were at the hotel it worked but then on the second week it wouldn't switch on which makes me assume the hotel had switched it off throughout. The hotel runs an eco scheme whereby if you hang the bag out that is on the handle on the door before midnight they will know you don't require the room cleaning and will put a surprise in the bag as a thank you. Rooms are quite small in size but adequate enough. We went and spoke to reception to get this sorted but the house keeping didn't seem very happy about having to come back up and clean it. The toilet still had urine in it and on it. Upon arriving in our room the toilet hadn't been cleaned yet the staff had put the seal across the door to say it had been. I understand that they hold functions but hotel guests are also paying guests and shouldn't be shunted around and we would soon learn this sort of thing was going to become a regular situation in the evening (I will expand further down on this). We later discovered that this was due to the fact the hotel were holding a wedding until 4am and would be using a large portion of the restaurant and staff for this. At half three we went up to check in which was nice and easy and we were told we would have to come down for dinner early but the following evenings would be the later sitting which some members of our group were disgruntled about. Whilst sat there we noticed that there were seagull in the pool which we thought strange because we had never seen this anywhere else we had been on holiday. We arrived early and as expected rooms weren't ready and we were told we could only check in at 15:30 and directed to the pool bar where the bar staff were very friendly and attentive. We stayed her for 10 nights 24th September - 05th October. Whilst sat there we noticed that there were seagull i.
Next time we will book room on on the other side of the hotel. The live music is next to the pool until 11pm. The music is good idea but too loud and every evening is too much. You can swim in the inside pool (in case of rainy weather for example), it is a little bit cold and seewater (but for swimming perfect).ĭisadvantage is only the live music in EVERY evening. You can playe tennis or rent a bicycle or other sport possibilities. Selection of the foods more than I imagined, this is a huge advantage of the hotel. The rooms clean and the cleaning women usually ask if we need something or not. We had a great stay (6 nights) in the maestral hotel with halfboard service.
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